Frequently Asked Questions
What types of payment do you accept?
Visa, MasterCard, Discover, American Express and PayPal. All payments are processed through PayPal, so your credit card information is safe. When on PayPal's payment page, you can pay with a PayPal account, or you can choose the option to pay by credit card.
What currency are the prices listed in?
All prices are in United States dollars (USD).
How many times will I be charged?
Just once for either plan. It's a one-time, upfront fee, and that's it.
Can I upgrade from a 1-month plan at a later date?
Yes. Just log in to your account, go to the Prices page (the page you're on now), and select the 6-month plan. From there, you'll be taken to the Payment page where you will pay the price difference between the 1-month package and the 6-month package.
NOTE: In order to qualify for the upgrade, you must have an active (i.e., not expired) 1-month account.
How does the 7-day guarantee work?
If, for any reason, you're not 100% satisfied with our course, you can cancel your account within 7 days of the purchase date, and we'll issue a full refund. No questions asked. No cancellation fee or processing fee will be charged. For more information on the refund procedure, visit our Guarantees page.
How does the 5+ score increase guarantee work?
We guarantee that, after completing our video course, your combined official scores (quantitative and verbal) will be at least 5 points greater than any previous official scores. If not, we'll refund your purchase. For more information on the refund procedure, visit our Guarantees page.
How do I ask questions?
If you have a question about a video lesson or video practice question, just post it in the dedicated forum for that video (you’ll find a dedicated forum beneath every video), and we’ll answer it as soon as possible (always in less than 24 hours). Note: your identity remains anonymous.
Does my plan include practice tests?
No, but there are already plenty of official practice tests available at no cost. The official practice tests are, by far, the best way to evaluate your GRE skills.
Can I access the video course on my mobile device?
Absolutely! The mobile version of our site is a work of art!
How does the course work?
Our course is 100% online. It works on any device with an internet connection.
Do you provide feedback on my Analytical Writing (AW) essays?
No, but we do provide thorough video lessons on that topic, and you can always post general AW questions in the dedicated forums. Also, the test-makers (ETS) offer a service called ScoreItNow, where you can get two essays scored by the official e-rater scoring system ($20 fee)
How close are your practice questions to those on the actual GRE?
Very close. We agonize over the creation of every question to ensure our questions match those on the official test. We also categorize the questions by difficulty to help you gauge your progress.